Returns may be ineligible for the following reasons:

• The order is a reorder from the brand
• Your 60-day return window has passed
• The product returned is not in the full case quantity
• The product has an expiration date 
• The product is discounted
• The product has been customised for your store
• The product has a retail price of more than $500 USD (or the equivalent in your currency)

Markato reserves the right to not accept or refund returns that do not meet the conditions above or are in the proper conditions.

Return Eligibility

The following orders are eligible for returns:

• First completed order with the brand
• Products are full-priced (not discounted or on sale at time of purchase)
• Products are returned in the case quantity purchased (we are unable to accept the return if any units in the case has been sold)
• Within 60 days of receiving the products

How can I tell if my order is eligible for return?

To see if your order is eligible for returns, click on Account in the upper right corner and select My Orders. If an order or a product is eligible for a return, you will see a "RETURN" option in your order details page 

To learn how to "Create a Return", check out this article.